Electrolux EFT 615 Informacje Techniczne Pobierz pdf (Strona 46)

Section 8 Frequently Asked Questions

8-5

Q. The model numbers I enter on a service claim are being shown as incorrect or invalid.

• The model number must specically match the serial tag, including the engineering digit.

• Partial model numbers are no longer accepted in the system.

Complete Model #

Partial Model #

Q. What day of the week should Service Providers expect their weekly payments for warranty claims?

• Payments will be made to your account on Tuesdays.

Q. Will bank information in ServiceBench be imported automatically into my new ServicePower account?

• No. Service Providers will need to input their bank information into their ServicePower account. Once a Service

Provider loads their banking information into ServicePower it is used for all work that originates through that platform.

Q. Who do I contact for issues with incomplete claims? (I - Status)

• It is the Service Provider’s responsibility to correct incomplete claims. Incomplete claims are missing one or more

required elds. Service Providers should refer to the training guides under the “Latest News” section on the main

page of ServicePower.

• Service Providers are welcome to attend the standard weekly training classes scheduled every Thursday and Friday.

• If you have reviewed these training resources and require further assistance, please contact ServicePower at 1-800-

377-3678

Q. What if my claim shows manufacture review? (M - Status)

• The claim is under review by the Servicer Assistance team. Please call 866-646-6810 (option 3) for more

information.

Q. What should I do if my claim shows it is in D status? (DTR = Distributor)

• Claims that are under Distributor review are pending parts approval from the Parts Distributor. Please contact your

Parts Distributor for more information. Once the part is conrmed the claim will be processed.

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Electrolux EFT 615 Informacje Techniczne Strona 46